• Superb Company Culture
• Excellent Team Environment
• Maternity Leave Role

This highly regarded organisation manufactures and sells a range of advanced medical diagnostic products and is recognised as a world leader in its field. This outstanding global company is going through an exciting phase of its development and continues to pave the way in the pursuit of new and innovative products used in the diagnosis and management of diseases and conditions.  

This exceptional organisation are now looking for an outstanding Customer Technical Support person to join their organisation to cover a maternity leave contract and be part of a team of dedicated, enthusiastic and committed individuals. 

As an important member of the Technical Support team, some of your key duties in this position are to:   

• Respond quickly and effectively to customer technical enquiries and requests
• Be a valuable resource to internal and external customers with respect to product technical information
• Build an exceptional level of respect with customers
• Investigate, resolve and document customer concerns, escalating where required
• Provide an interface between the customer and the company
• Monitor and expand QA programs and other post market surveillance activities involving the company’s products

To be successful in this important role, some of your skills and knowledge will include:    

• Bachelor of Science or equivalent
• Experience or background in infectious disease, chemical pathology or endocrinology
• An understanding of or experience in in-vitro and/or point-of-care diagnostics
• Highly developed written and oral communication skills
• Strong organisational skills
• Proven ability in problem-solving 

If this sounds like the challenge you have been looking for, do not hesitate to submit your application immediately. And if you know someone who you think would excel in such a role then please forward this item on to them.